The uncertainty and unrest around the Coronavirus is something that has affected us all.
Timbecon has taken significant steps to ensure the health and safety of our team and our customers by introducing a regime of regular cleaning and implementing social distancing tactics - everyone remains well at this time.
Coronavirus is also having a dramatic economic impact, in particular on the value of the Australian dollar. Like the stock market, in less than two weeks the Australian exchange rate has crashed by up to 20% and is moving in big daily swings. As a business that largely imports its product range, Timbecon is at the mercy of these unforeseeable market fluctuations that have a significant impact on the cost of doing business. To support our staff and ensure the viability of our business, Timbecon must seek ways to reduce costs without raising the price of our products. Two ways to achieve this is by suspending our Frequent Shopper System and Trade Discounts offers.
Timbecon have offered our Frequent Shopper System since 1995, so this will be the first time in 25 years that we have been forced to suspend this program until further notice.
How does this affect you?
- Any vouchers that have been issued until now will still be available to be redeemed until their expiry date
- Points will not accrue for any purchases made after Monday 23rd March
- Vouchers will not be issued after Monday 23rd March
For information on your vouchers please email us at firstname.lastname@example.org or call 1300 880 996.
In addition, Timbecon have always believed that trade customers deserve a better-than-retail price to reduce the costs of making a living. For the first time since we commenced trading more than 30 years ago, we are temporarily putting all of our trade customers back onto normal RRP or any current promotional pricing we have in place.
We see these changes as short-term but necessary until stability returns to the exchange rate and broader economy. We stress that this decision has not been taken lightly and is being done so that we may support our team and honour the offer we have provided through these systems until now. We hope to have this back up and running as soon as possible.
We thank you for your continued support during this time.