Terms & Conditions
Know your rights shopping online or in-store with us by going to ACCC’s website.As an Australian owned and operated company, Timbecon Pty Ltd ABN 80 601 953 682 (represented below as Timbecon) will at a minimum always conform to all applicable Australian laws. However, we will strive to provide you with service that exceeds your expectations and are left satisfied with your experience.
Credit Card Payments
The Timbecon website uses industry-leading 256-bit credit card encryption technology and processes all credit payments using the SecurePay gateway processing system. This means that your account is debited at the time of placing the order for the full order value as seen in the checkout.
If a refund needs to be performed by Timbecon for an online order, this will either be processed directly through SecurePay’s online portal or we will perform a direct deposit to your nominated bank account. At no time does Timbecon receive the full credit card details for your online purchases.
Please click on SecurePay for more information on its industry-leading credit card encryption technology that is protecting your important personal information.
If you order over the phone, Timbecon enter your credit card details directly into our processing system where the payment will be processed immediately and no credit card details will be kept on file. If we need to perform a refund for a phone order, we will contact you at the time of processing the refund and enter your credit card details immediately so that we do not to store your card details.
Other Methods of Payment
You are able to select Direct Deposit or PayPal as legitimate payment methods online. If you select direct deposit, we will ship the order once payment has cleared in our bank account.
If you are paying by PayPal then the payment is governed by PayPal's terms and conditions of buying online. PayPal offer leading consumer protection for payments. We receive immediate notification of a successful PayPal payment being made as soon as it is completed by you with PayPal so we will dispatch your order as soon as we are able after the order has come through to us.
We will always dispatch your order with 1-2 business days of receiving it. If we are unable to do this, we will contact you as soon as we know that we are unable to meet this commitment and advise of any delay. You can expect a turnaround time of less than 24 hours (excluding weekends) for order dispatch.
If you change your mind and no longer wish to own any product that has been bought from Timbecon, the goods may be returned within three months from date of purchase. You are responsible for the cost return freight and please ensure you clearly mark your name and contact details. The item must not be used and be returned with original packaging to get a full refund of the value of goods.
Items returned which have been used and/or are not in the original packaging and cannot be re-sold as new will not be accepted. Once we have received the product from you, we will issue you with a credit on your account or a full refund. The choice is yours.
Freight & Delivery
All prices advertised exclude freight delivery costs. Before you commit to any order from Timbecon we will show the full price including freight (and optional insurance). Confirming any order means that you accept the freight cost as shown. If you decide quickly after ordering that you wish to cancel the order, please contact us immediately and if we haven’t dispatched the order, we will refund the full value of the order.
If you wish to use your own freight company for dispatch of goods, simply choose the Pick-Up option in the shipping field in the checkout screen and provide your freight account details in the special instructions field.
All orders from Timbecon weighing up to 500g are sent via Australia Post's Express Post satchels. All orders above 500g are sent via Startrack Express. Orders up to 5kg are generally sent in air satchels if the goods fit in the satchel, otherwise they are sent via road express.
All packages are trackable for up to 60 days after dispatch and the tracking number will be provided in the shipment email sent confirming departure of your goods from our warehouse. Please allow up to six business days for delivery to capital cities and fourteen business days for other destinations. It usually is much quicker than this!
Insurance - Covering Loss/Damage In Transit
All freight companies used by Timbecon are general carriers and therefore do not cover damage or loss of goods in transit. Timbecon offers a simple insurance option, that is calculated at 2% of the value of goods, your order will be insured against loss and/or damage.
If you do not accept the insurance charge, you will do so at your own risk and any damage and/or loss is your responsibility. In all cases we recommend the optional protection of insurance.
All online prices are correct at the time of ordering. Any prices quoted over the phone will be correct at the time of ordering. If we discover any price discrepancy after you have placed your order over the phone that we cannot honour, you will be contacted to confirm the price change before shipping your order.
If we are out of stock of any item, we will calculate the total weight of your order as if it was shipped together with other items and charge you the freight cost calculated. This means that the cost of shipping your backorder will be covered in only one payment to us.
If you cancel your backorder, we will calculate the difference between the goods received and the freight charged and if any refund for freight is necessary, we will process this at the same time as the refund for the goods.
We will continue to provide you with regular updates on the status of your backorder arrival every fortnight if nothing has changed or more regularly as required. You can choose to cancel your backorder any time before we ship it to you.
Generally all items that are advertised on the website are either in stock or able to be sourced within a short period of time (1-2 working days). If any items are expected to be out of stock for an extended period of time, we will mark this on the website. Please refer to the section above on our method of handling backorders.
All weights shown in any advertising by Timbecon may not be the true product weights but are a value shown to calculate freight costs. In some cases products can occupy a large volume relative to weight and therefore the true product weight may be overstated. If you wish to know the actual weight to any item, please contact us.
Measurements and specifications are supplied as an approximate guide. We take all care to ensure that information is accurate and if it is found that we have made a material mistake that stops you from being able to use it as advertised, we will pay the return freight and offer a full refund for the goods and freight cost to ship that item to you.
All items shown in pictures or illustrations with the main product are deemed to be accessories or props and are not included in the sale price of the main item unless expressly stated.
You must satisfy yourself that the suitability of the product for its intended use prior to purchasing any product. While Timbecon can offer advice and show how a product is used, it is ultimately your responsibility to ensure that the product is used correctly.
Timbecon cannot be held liable for any damage or loss to any persons and/or property from the lack of training necessary to use any product. It is up to the user to ensure that they are capable and have the necessary skill to use any products sold by Timbecon.
It is also the customer’s responsibility to ensure they have an adequate and properly connected electrical supply capable of running the machine(s) they wish to buy. Any warranty claim will be denied in all cases where extension cords and/or powerboards are deemed to have contributed to the failure of any electrical or electronic component of the machine. The same exclusion will apply where the machine is connected to the incorrect voltage and/or amperage designated for the machine and/or if the machine is used for anything other than what it was designed and built to do.
Woodworking machines and tools are potentially dangerous. The user of the products should take every precaution while using the products to avoid personal injury and/or property damage. This includes, but is not limited to, the use of personal protective equipment, electrical safety precautions, inhaling dust particles. Items are used at your own risk.
Dangerous goods cannot be sent by any freight companies that we use and for that reason we will list them on the website but do not provide the option for them to be shipped. We list them on the website for research/information purposes only. If you wish to purchase these to be shipped, you can arrange for your own freight to collect from our stores in Perth and Melbourne.
All prices on this website include the 10% Australian Goods and Services tax. All customer orders shipped within Australia include GST and a tax invoice matching the ATO's requirements are shipped with the goods.
Timbecon's ABN is 80 601 953 682.