Shipping Options

Shipping Options – Australia

Timbecon provides you with four main shipping options at checkout –

Standard & Express Shipping (Australia Post)

Timbecon uses Australia Post's eParcel shipping platform. All packages are trackable and when you provide your email address and mobile number to us, we will load these into the eParcel system so you will receive regular updates on the status of your delivery as it is being shipped to you.

Of course, you can choose to have your delivery sent to Australia Post PO Boxes and Parcel Lockers etc.

The maximum package length that can be sent through Australia Post is 105cm and the maximum weight is 22kg. Anything over these dimensions will automatically have to be sent via Toll (see below).

For more information on transit times click here, enter Reservoir VIC 3073 as the Ship From address and the destination. Parcel Post transit times are the guide for delivery times from dispatch.

For tracking of your package, enter the tracking number you have received from us by clicking here and entering the number in the Track an item field.

Large Parcel & Road Service (Toll Group)

Toll Group are one of the largest freight and logistics companies in Australia and offer a range of delivery services. Timbecon has partnered with Toll's consumer delivery system to offer express shipping options.

If you are not home to take delivery and do not choose Authority To Leave, your package may be taken to a Toll Collection Point. There are more than 2,000 Toll Collection Points around Australia with one close by to where most people live. These collection points are open during and after business hours (and in some cases 24 hours/day), making it easier to find a convenient time to collect your delivery. Packages cannot be delivered to PO Boxes or Parcel Lockers.

The Large Parcel and Road Freight Service is for items 5kg and up, these will be sent through Toll's parcel network with expected transit times listed below -

1-2 business days

Country Victoria & South East WA, all metro areas excluding Brisbane

2-3 business days

Brisbane & SE QLD, regional NSW, SA and Tasmania

3-5 business days

Northern Territory, Western NSW, QLD North of Rockhampton, WA north of Carnarvon

 

There is no weight or dimensional limits to any item being sent via Toll Group Large Parcel Service. Packages cannot be delivered to PO Boxes or Parcel Lockers.

All Toll Group packages are trackable and are on Toll's new notification system will keep you updated each step of the way when your parcel is travelling to you. You can also follow your package by clicking here and entering the tracking number provided once your order is dispatched.

StarTrack Priority

If you need your order urgently, select Startrack Priority service. Startrack Priority orders will be shipped the same day they are received prior to the 2pm EST cut-off. Delivery to metro and regional Victoria as well as all inner capital city suburbs is overnight and should be overnight to most outer capital city suburbs as well as major regional centres (such as Newcastle, Townsville etc.). Please note orders received after 2pm EST on Friday will be processed on the following Monday.

Delivery will be no more than 2-3 business days anywhere in Australia. The premium pricing for this service reflects its premium dispatch and delivery times. Priority packages cannot be delivered to PO Boxes or Parcel Lockers.

Dispatch Timing

We will always dispatch your order with 1-2 business days of receiving it. If we are unable to do this, we will contact you as soon as we know that we are unable to meet this commitment and advise of any delay. You can generally expect a turnaround time of less than 24 hours (excluding weekends) for order dispatch.

If you require overnight delivery, please call us to place the order over the phone and we can advise on the ability for this to be done. If you call with an urgent order, the person taking the phone call will personally pick and prepare the order so it is dispatched same day and we can arrange the most suitable delivery option.

Insurance - Covering Loss/Damage In Transit

All freight companies used by Timbecon are general carriers and therefore do not cover damage or loss of goods in transit. Timbecon offers a simple insurance option, that is calculated at 2% of the value of goods, your order will be insured against loss and/or damage.

Insurance on the website is an Opt-Out option for orders up to $500 in value. In other words, it is automatically included. The only way it cannot be included is if you specifically untick the Insurance checkbox. This is your tacit agreement that you choose not to insure the goods and are taking risk with any issues that arise during the shipment of your order once it leaves Timbecon.

For all orders over $500 in value insurance is a mandatory charge. While the likelihood of any problem arising is low, it has been found that when things go wrong when a customer chooses not to insure the goods that the risk far outweighs the benefit. For that reason all orders over $500 in value will be insured automatically and the cost is 2% of the value of goods. This is shown at the checkout.

We will always charge insurance for phone orders and will confirm this with you at the time of order. If this is then declined, your order and invoice will state INSURANCE DECLINED. We email your invoice at the time of dispatch. Please check your invoice because if we have not charged insurance, we can charge this to you after the goods are dispatched and prior to any customer service issues that may arise with your order. You will then be covered.

If you do not accept the insurance charge, you will do so at your own risk and any damage and/or loss is your responsibility. In all cases, we HIGHLY recommend the optional protection of insurance.

Click N Collect

Click N Collect customers can place an order as a phone order or on the website via Click N Collect and it will be ready for collection within one hour from the Melbourne or Perth showroom. When you come to collect your order, please go to the front counter for assistance. You will need to show us a copy of your order confirmation and/or invoice (either printed or on your phone).

If any item ordered is over 50kg we will load your vehicle by forklift. You must come in an appropriate vehicle where this can occur - a ute, van or vehicle with a trailer. We cannot load heavy items into sedans, SUV's or passenger wagon vehicles where we cannot get full forklift access. If you are unsure, please call us prior to arriving to discuss for clarification (1300 880 996).

If you wish to place an order for pick-up next day or at some other time in the future please select the Store Pick-Up option and specify the date and time that you would like to collect your order in the Order Comments field.

Freight Companies – International

Australia Post

Timbecon uses Australia Post's International Express shipping system. This system integrates globally with local post delivery options such as New Zealand Post and USPS etc. All packages are trackable and when you provide your email address and mobile number to us, we will load these into the eParcel system so you will receive regular updates on the status of your delivery as it is being shipped to you.

Currently Timbecon offers shipping through the website to the following countries. Any countries/regions outside the below list cannot currently be serviced.

  • Fiji
  • Indonesia
  • Malaysia
  • New Caledonia
  • New Zealand
  • Papua New Guinea
  • Philippines
  • Singapore
  • Solomon Islands
  • Vanuatu

Using Your Own Freight Company

If you wish to use your own freight company your order can be placed online for Click N Collect. Simply pass on your order details to your carrier and they can pick it up as if it was a regular Click N Collect order. If you require weight and dimensions to pass on to your courier please email customer.service@timbecon.com.au

Freight & Delivery

All prices advertised exclude freight delivery costs. Before you commit to any order from Timbecon we will show the full price including freight (and optional insurance). Confirming any order means that you accept the freight cost as shown. If you decide quickly after ordering that you wish to cancel the order, please contact us immediately and if we haven’t dispatched the order, we will refund the full value of the order.

The freight cost shown on the website WILL NOT include the Tailgate Drop Fee as outlined below. Any product that may attract this fee will be flagged on the product page. For more information on the Tailgate Drop Fee please read below.

If you wish to use your own freight company for dispatch of goods, please contact us and we can arrange the order over the phone and have it ready for you to pick up.

All packages are trackable for up to 60 days after dispatch and the tracking number will be provided in the shipment email sent confirming departure of your goods from our warehouse. Please allow up to six business days for delivery to capital cities and fourteen business days for other destinations. It is usually much quicker than this!

Tailgate Drop Fees

Any single product carton that weighs over 35kg must be shipped on a skid. It can be manually unloaded by two able-bodied people upon delivery (usually the driver and the receiver) as long as the weight of the carton is less than 50kg. If a product is over 50kg, it cannot be unloaded by the driver.

If a product is over 50kg you have several options.

The first option is to pick it up from the closest Toll depot. Please advise us that you would like to choose this option, and when it arrives at the depot Toll will be in touch to advise you it is ready for pick up. They will also set out any terms and conditions for the pick-up. It will be loaded via forklift so having an appropriate vehicle or trailer to allow this to happen is your requirement.

The second option is to arrange a number of people that can reasonably be expected to lift the skid off the truck without assistance from the driver. The driver is unable to wait any longer for this to take place upon his arrival, so you must be prepared for an immediate offload.

The third option is to pay a tailgate drop fee of $90.00 inc GST. This will mean that the truck arriving to deliver the goods will have a hydraulic tailgate that will safely set the skid on the ground with a manual pallet truck to move the skid to a reasonable position on the property so that it is deemed to be safely delivered.

If your consignment fits the above criteria we will contact you prior to dispatch to confirm your preferred method and collect the tailgate drop fee if you choose the third option for your delivery.

Manual Handling Surcharge (Overlength Items)

What is the Manual Handling Surcharge?

Any item that measures over 1.2m once packaged cannot be sent through automatic freight sortation machines and must be handled manually by freight companies. For items 1.2 - 1.8m long there is a surcharge of $12.00 and for items 1.8m and longer there is a surcharge of $50.00 charged by the freight company to manually handle this freight.

Timbecon passes this charge on at cost. If you choose Pickup or Click N Collect then there is no extra charge on your order for handling these over length items to prepare your order.

Eligibility for Free Shipping

Most products are eligible for free delivery and when eligible are shown to have the Eligible Free Shipping Badge, however some are excluded as follows:

  • Orders and/or items valued under $99.00 excluding freight charges
  • Orders where the total value is over $99.00 but must be shipped from more than one warehouse (split delivery)
  • Any items that are deemed bulky, large or heavy and any clearance items

Eligibility for Free Shipping

  • Free Delivery is only available via the Timbecon website – it is not applicable to orders made over the phone or in-store.
  • Insurance is not covered under the Free Delivery offer and is charged at 2% of value of goods.
  • Surcharges for overlength items, tailgate or any other additional freight costs are not covered under the Free Delivery offer.
  • Some rural and remote areas are excluded from free delivery and you will be charged delivery at checkout.
  • Free Delivery is only offered on Standard Australia Post and Toll IPEC road services.

Timbecon reserves the right to change or withdraw free delivery at any time.

Some postcodes are SPECIFICALLY EXCLUDED from the Free Shipping Offer for Australia Post Free and Free Shipping Offer for Toll IPEC. Click here to see if your post is excluded from the Free Shipping Offer.

Postcodes Excluded from Free Shipping

 

The following postcodes SPECIFICALLY EXCLUDED from the Free Shipping Offer for Australia Post -

 

Ex: Melbourne Ex: Perth

0800 – 0999

0800 – 0999

2264 – 2281

2264 – 2281

2311 – 2484

2311 – 2484

2487 – 2499

2487 – 2499

2533 – 2554

2533 – 2554

2575 – 2599

2575 – 2599

2621 – 2639

2621 – 2639

2642 – 2647

2642 – 2707

2649 – 2707

2710 – 2714

2710 – 2714

2716 – 2739

2716 – 2730

2787 – 2889

2787 – 2889

2898 – 2899

2898 – 2899

3221 – 3334

4309 – 4499

3342 – 3349

4580 – 4999

3351 – 3352

9920 – 9998

3357 – 3426

5201 – 5749

3444 – 3688

6215 – 6799

3691 – 3749

7020 – 7049

3812 – 3909

7054

3921 – 3925

7109 – 7171

3945 – 3974

7109 – 7171

3945 – 3974

7173 – 7247

3979

7255 – 7257

3984 – 3999

7330 – 7799

4309 – 4499

 

4580 – 4999

 

9920 – 9998

 

5201 – 5749

 

7020 – 7049

 

7054

 

7109 – 7171

 

7173 – 7247

 

7255 – 7257

  7330 – 7799

 

 

 

The following postcodes are SPECIFICALLY EXCLUDED from the Free Delivery Offer for Toll IPEC -

Ex: Melbourne Ex: Perth

0822

0800 – 0899

0835 – 0862

2081 – 2083

0872 – 0899

2159

4415 – 4417

2250 – 2554

4423 – 4493

2568 – 2594

4676 – 4699

2621 – 2739

4702 – 4999

2753 – 2758

7012

2773 – 2899

7017

3139

7022 – 7030

3233 – 3334

7054

3351 – 3352

7106 – 7215

3363 – 3424

7252 – 7845

3462 – 3551

6028

3555 – 3749

6030 – 6038

3820 – 3909

6044

3922 – 3923

6070 – 6073

3953 – 3971

6083 – 6085

4183 – 4184

6113 – 6123

4207 – 4298

6125

4306 – 4498

6168 – 6171

4504 – 4999

6201 – 6802

5116 – 5121

6999

5131 – 5157

 

5170 – 5734

 

7012

 

7017

 

7022 – 7030

 

7054

 

7106 – 7923

 

6336 – 6338

 

6346 – 6348

 

6356

 

6431

 

6434 – 6443

 

6445 – 6450

 

6535 – 6555

 

6631 – 6799

  6999