All goods sold by Timbecon Pty Ltd will carry a minimum two-year warranty, regardless of the manufacturer’s warranty. Timbecon will cover any gap between the manufacturer’s warranty up to and including this two-year period.
The warranty does not cover wilful misuse of the product from what it was originally designed for, nor does it cover user neglect of the product. The warranty specifically covers manufacturing defects and/or inability to perform the task as advertised by Timbecon when used correctly.
How to Make a Warranty Claim
If you are near a Timbecon store, simply take the item back to the place of purchase with your receipt for assessment by one of our technical staff. If your warranty claim is deemed valid, the item will be replaced or repaired at Timbecon’s expense in line with the terms of the warranty.
If you are unable to return the item yourself, warranties may be granted if you are able to provide clear photographs showing the nature of the defect. To lodge your warranty claim using photos please follow this 3 Step process:
Step 1. Take clear photographs of the defect
Step 2. Prepare a short description of the defect
Step 3. Email all of this information to email@example.com
When you lodge a warranty claim via email, you must include your name, invoice number and contact phone number. Our Customer Service Team will be in touch when they receive your email with instructions on what happens next. If it is not possible to take photographs, please email a description of the defect including your name, invoice number and contact phone number as above, our Customer Service Team will be in touch.
If your warranty claim is deemed valid, return of the item may be necessary. If you purchased it directly from either of our stores in Perth or Melbourne or if you live within 80kms of either store and the item can reasonably be handled by one person then it is your responsibility to arrange return. If you live more than 80km from our stores, or the item requires a two-person lift to load, then our Customer Service Team will arrange return freight at Timbecon’s expense. For further information on warranties phone 1300 880 996.
Sherwood Five Year Warranty
Timbecon has been proudly selling the Sherwood brand of machinery since 1996 and thousands of people have relied on them for years. We are proud to announce that all Sherwood machinery sold from 1st January 2015 is now covered by a 5-Year Warranty.
The warranty covers manufacturing defects and/or breakages of major components not expected to fail in the first five-year period of use. The warranty does not cover parts that wear out over time - such as drive belts, rubber tyres on bandsaw wheels, capacitors, blades etc. but will cover components such as castings and other items expected to have a long service life.
Whenever you see Sherwood logo you know it’s a machine you can rely on for many years to come!
Torquata Lifetime Warranty
The Torquata range of products is covered by a limited lifetime warranty. We expect items in the Torquata range - such as clamps, router bits, saw blades to last and any breakages and/or defects as a result of manufacturing will be replaced free-of-charge.
When obvious mis-use that could have caused the damage is visible (bent handles on sash clamps that indicate they have been cantilever tightened so hard it has caused the clamp to break, or a router bit has been sharpened so many times there is no carbide left) then the warranty will not apply, however in normal use we expect all the products to last a lifetime and therefore we back them with the same warranty time period.