All goods sold by Timbecon Pty Ltd will carry a minimum two-year warranty, regardless of the manufacturer’s warranty. Timbecon will cover any gap between the manufacturer’s warranty up to and including this two-year period.
The warranty does not cover willful misuse of the product from what it was originally designed for, nor does it cover user neglect of the product. The warranty specifically covers manufacturing defects and/or inability to perform the task as advertised by Timbecon when used correctly.
The Sherwood and Torquata range of products is covered by the same warranty conditions as described above for a period of three years. We will always keep records of your purchases over this period so by simply telling us your name and the product, we can confirm that your product is still under warranty and you are able to claim the warranty.
Warranties may be granted without returning the product if you are able to provide clear photographs showing the nature of the defect. If this is not possible, then you must pay the freight to have the goods returned to us or to an authorized repairer/distributor to confirm warranty. If the item is not deemed to be warranty, then the cost of freight to and from the nominated return address is to be payable by you. If the item needs to be repaired/replaced under warranty, we will cover the return freight to you and refund your freight cost to send it to us.