Change of Mind Returns - 60 Day Limit
If you change your mind and wish to return a product that has been bought from Timbecon, the goods may be returned within 60 days from the date of purchase.
You are responsible for the cost of return freight. If you cannot arrange freight please contact us and we can arrange this. The return cost will be deducted from the refund once the item has been received by Timbecon.
Please clearly mark your:
- Full Name
- Contact details
- Order number
The items must:
- Be unused and in original packaging
- Be wrapped/packaged to ensure they are not damaged in transit
- Not have the return label affixed to the original product packaging
These steps ensure the items are in the original condition, and a full refund of the value of the goods can be given.
Returned items which have been used and/or are not in the original packaging, cannot be re-sold as new, and will not be accepted. Once Timbecon has received the return, we will issue you with a credit on your account or a full refund. The choice is yours.
Situations when a customer may return an item
Faulty goods
Goods may be returned by the customer if they believe the goods are faulty or unsafe, in this case, the return of goods is managed by the Warranty Process. If the fault is not major, we will repair or replace the item within 4 weeks, or within a timeframe agreed to by the customer. If the goods cannot be repaired or replaced in a reasonable time, customers may choose a refund or replacement.
Potential fault
Items may be returned if they have an undisclosed manufacturing fault that would have affected the customer's decision to purchase the product had it been known at the time of sale. If approved, Timbecon will pay the return freight and refund the full cost.
Incorrect or misleading description
Items may be returned by the customer if the goods they receive are significantly different from the sample, photo and/or description provided on our website. If approved, Timbecon will pay the return freight and refund the full cost.
We strive to ensure the website offers the most accurate, up-to-date information. While every effort is made to clearly show what is and isn't included, product images may be used for illustrative purposes to demonstrate the use of accessories or attachments. Please refer to the product description for the exact items included.
Product specifications may change after catalogue publication. Please refer to the website for the most up-to-date product information and specifications.
The customer has previously bought goods that are now on sale at a cheaper price
If the customer wants the goods at the cheaper price, and the original purchase was within 48 hours of the sale price being advertised, Timbecon will issue a credit for the difference in value to the customer.
If the original purchase was not within 48 hours of the sale price being advertised, the customer may return the original goods under our Change of Mind Policy, and repurchase during the sale period. The customer must pay the return and re-delivery freight.
Timbecon are free to offer sales at any time and are not obligated to inform customers in advance.
Customer has paid for goods that are not in stock
If a customer pays for goods that are not in stock, the customer may cancel their order for a full refund.
Situations when a customer may not return an item
Modified Goods
Customers may not return goods that have been modified to meet their needs e.g. sandpaper cut to length. Modified goods may not be returned under any circumstances.
Finishes, Epoxies and Glues
Customers may not return under any circumstances finish, epoxy or glue products that have been opened or used in any way.
PPE and Personal Products
Due to the possible health implications, customers may not under any circumstances return any PPE or Personal Products that have been opened or used in any way.
Returning Your Machine for Servicing or Repair
If your machine or tool needs to be returned to us via freight, it is your responsibility to package it well enough so it survives the journey. Damage incurred during return shipping due to insufficient packaging cannot be covered under warranty.
Guidelines
- Items under 15kg can usually be packaged in cardboard cartons, provided that they are well cushioned – with bubble wrap, packing peanuts, or foam inserts for example.
- Heavier machines and components need to be protected with rigid material like plywood, and secured so that they do not move during shipping.
- Large machines need to be secured to a skid or pallet so they can be moved with a forklift.
- Any protruding handles or accessories need to be removed before sending.
Our service team is always happy to assist you with packaging advice. If in doubt, please reach out!
After the work is done, any additional packaging necessary for the machine’s journey home to you will be supplied by Timbecon.