Frequently Asked Questions

Check this list to see if your order is Eligible for Free Shipping.

• Every item must display the Eligible for Free Shipping Badge
• Your order must be the value of $149 or more, excluding freight and handling charges
• Your minimum order of $149 must be shipped from one warehouse – no split deliveries
• Your order cannot include any items that do not display the Eligible for Free Shipping Badge
• Your order must be completed online
• Some delivery destinations are ineligible, check the list of postcodes to see if your address is eligible
• Your order cannot include any items that are on clearance

For further Terms and Conditions on Timbecon Free Shipping offer, please click here.

If you change your mind and no longer wish to own any product that has been bought from Timbecon, the goods may be returned within 60 days from the date of purchase. You are responsible for returning the item and any return costs. To return an item please click here and complete a Returns Form. For more information on returns please click here.

Timbecon wants you to be satisfied with your purchases and accepts returns for refund for a select number of reasons. Returns for refund are subject to a range of eligibility criteria, for more information on situations when a customer may return an item for a refund please click here.

All goods sold by Timbecon Pty Ltd will carry a minimum two-year warranty, regardless of the manufacturer’s warranty. Timbecon will cover any gap between the manufacturer’s warranty up to and including this two-year period. In addition, Timbecon offers a 5 Year warranty on all Sherwood products and a Life Time warranty on Torquata products, conditions apply. For further information on warranties please click here.

If you are near a Timbecon store, simply take the item back to the place of purchase with your receipt for assessment by one of our technical staff. If your warranty claim is deemed valid, the item will be replaced or repaired at Timbecon’s expense in line with the terms of the warranty. If you are unable to return the item yourself, please click here and complete a Warranty Claim Form. For further information please click here.

Once your order has been completed it is not possible to change the order in any way including adding or removing items, changing the delivery address, applying a discount code or voucher, or combining separate orders to reduce the cost of shipping. Please ensure all the orders details are correct before you place your order. For further information please click here.

Timbecon will always dispatch your order within 1-2 business days of receiving it. Depending on the freight option you have selected and where the delivery address is situated, items generally take 2 to 5 days to be delivered Australia wide. Please note - during peak periods such as Christmas, and the ongoing impact of the Covid-19 pandemic, very occasionally orders may take up to 14 days to be delivered. For further information on delivery timeframes please click here.

Timbecon will always dispatch your order within 1-2 business days of receiving it. Depending on the freight option you have selected and where the delivery address is situated, items generally take 2 to 5 days to be delivered Australia wide. Please note - during peak periods such as Christmas, and the ongoing impact of the Covid-19 pandemic, very occasionally orders may take up to 14 days to be delivered. For further information on delivery timeframes please click here.

When your package is dispatched from our warehouse you will receive an email from Timbecon that includes the invoice for your order and a tracking number issued by the shipping company that is delivering your items. To track your order throughout the delivery, visit the shipper's website follow the prompts and enter your tracking number into the web field as directed - this process will allow you to see how your delivery is progressing. For further information on tracking orders please click here.

Timbecon runs regular monthly sales promotions, to see our current click the ‘Sale’ tab in the top menu of the website in the top menu. Subscribe to Timbecon's email mailing list and stay up to date with upcoming promotions, special events and product news, to subscribe please click here.

Timbecon has stores in Melbourne (Epping), Victoria and Perth (Canning Vale), Western Australia. To learn more about our stores please click here.

Timbecon stores are open 9.00am to 5.00pm Monday to Fridays, and Saturdays 8.30am till 1.00pm. Opening hours may be subject to change on public holidays, to learn more about our opening hours please click here.

During peak periods our Perth store often receives more phone enquiries on our 1300 880 996 number than the team can handle. When this occurs, excess phone enquiries are diverted to our Melbourne store ensuring no one call is missed. If you are attempting to contact the Perth store and are diverted to Melbourne, either wait half an hour and call again or call the Perth store on their direct number (08) 6161 0392. Alternatively, please e-mail the Perth store with your enquiry at perth.shop@timbecon.com.au - they will get back to you.

Occasionally customers receive orders that are not complete, this happens for two main reasons: the shipping company has split your delivery, or the item is not in stock and has gone to backorder. For further information on missing items please click here.

Timbecon offers a Click N Collect (CNC) service at both our Melbourne and Perth stores. Customers may order online or over the phone, please allow one hour for processing before you come to pick up your order.

Timbecon offers a Click N Collect (CNC) service at our Melbourne and Perth stores. Click N Collect orders take one hour to be processed and picked, so your order will be ready for collection one hour after you place the order.

Some exclusions apply. Coupon offers are not valid on Sherwood, Mirka, Tormec, Arbortech, and Vicmarc branded products, as well as any items that are already marked as on sale or clearance.

Check this list to see if your order is Eligible for Free Shipping.

• Every item must display the Eligible for Free Shipping Badge
• Your order must be the value of $149 or more, excluding freight and handling charges
• Your minimum order of $149 must be shipped from one warehouse – no split deliveries
• Your order cannot include any items that do not display the Eligible for Free Shipping Badge
• Your order must be completed online
• Some delivery destinations are ineligible, check the list of postcodes to see if your address is eligible
• Your order cannot include any items that are on clearance

For further Terms and Conditions on Timbecon Free Shipping offer, please click here.

If you have ordered an item for delivery that weighs over 50kg and do not have a forklift at the delivery destination, you may need to pay a tailgate drop fee to complete your delivery. For further information about tailgate drop fees please click here.

Any item that measures over 1.5m once packaged cannot be sent through automatic freight sortation machines and must be handled manually by freight companies. For items 1.5 - 2.0m long there is a surcharge of $7.50 and for items 2.0m and longer there is a surcharge of $17.50 charged by the freight company to manually handle this freight.

Timbecon passes this charge on at cost. If you choose Pickup or Click N Collect then there is no extra charge on your order for handling these over length items to prepare your order.

All advertised prices for Timbecon products include GST and exclude freight delivery costs. Before you commit to any order from Timbecon we will show the full price including freight and the recommended delivery insurance cost. If your order requires a tailgate truck for delivery additional charges will apply. For further information on delivery charges please click here.

Timbecon will always dispatch your order with 1-2 business days of receiving it and depending on the freight option you have selected and where the delivery address is situated, items generally take 2 to 5 days to be delivered Australia wide. Please note - during peak periods such as Christmas, and the ongoing impact of the Covid-19 pandemic, on occasion orders may take up to 14 days to be delivered. Overnight deliveries are possible if received before 2.00pm EST. For more information on delivery times please click here.

Timbecon uses Australia Post's International Express shipping system. All packages are trackable and when you provide your email address and mobile number to us, we will load these into the eParcel system so you will receive regular updates on the status of your delivery as it is being shipped to you. To see a list of international destinations we ship to please click here.

Once your order has been completed it is not possible to change the order in any way including adding or removing items, changing the delivery address or apply a discount code or voucher. Please ensure all the orders details are correct before you place your order. For further information please click here.

Timbecon offers a Click N Collect (CNC) service at both our Melbourne and Perth stores. Customers may order online or over the phone, please allow one hour for processing before you come to pick up your order. For further information about Click N Collect please click here.

You will receive an e-mail from Timbecon as soon as your order has been dispatched. This e-mail will include your invoice and details on shipping including your delivery tracking number. For further shipping information please click here.

When your package is dispatched from our warehouse you will receive an email from Timbecon that includes the invoice for your order, and a tracking number issued by the shipping company that is delivering your items. To track your order throughout the delivery, visit the shipper's website, follow the prompts and enter your tracking number into the web field as directed - this process will allow you to see how your delivery is progressing. For further information on tracking orders please click here.

Timbecon strongly recommends that you are present when your delivery is made to assist and direct the delivery driver if necessary, and to ensure your goods arrive securely. If you are not able to be present during delivery, you may choose to grant authority to leave and your item to be left in a safe place. For further information please click here.

What happens if something arrives damaged or defective? If your item was damaged in transit and you have delivery insurance, Timbecon will replace the item. If your item appears to be defective Timbecon have a simple return and warranty process to support you. For further information on returns click here, and for warranties please click here.

If you receive an incorrect item, please contact us at customer.service@timbecon.com.au Our team will review your order and arrange for the incorrect item to be returned and the correct item to be dispatched as soon as possible.

Timbecon promises to dispatch your order in 1 -2 days of being received, however, Perth orders are often dispatched after 2-4 days during peak periods throughout the year. For more information on Perth dispatch timeframes please click here.

Occasionally customers receive orders that are not complete, this happens for two main reasons: the shipping company has split your delivery, or the item is not in stock and has gone to backorder. For more information on missing items please click here.

All freight companies used by Timbecon are general carriers and therefore do not cover damage or loss of goods in transit. Timbecon offers a simple insurance option calculated at 2.5% of the value of goods, your order will be insured against loss and/or damage. If you choose to opt-out and not accept the insurance charge, you will do so at your own risk and any damage and/or loss is your responsibility. In all cases, we HIGHLY recommend the additional protection of insurance. For more information about delivery insurance please click here.

Transport providers have limits on what items they will ship. For example, if your order contains a combination of small and large items or items of various shapes and you have selected AusPost, this will need to be changed and sent through Toll as Toll are the only carrier Timbecon uses that allows multiple parcels on one order. The Timbecon warehouse will make this change to the freight provider automatically. Timbecon reserves the right to change carriers without notifying the customer.

What you have ordered will largely determine what shipping company you can use.

Australia Post is a reliable and economical form of shipping and you can also ship to PO Boxes. AusPost has limitations on the size and shape of items they can ship, oversized items will be automatically dispatched via Toll Transport at the discretion of the Timbecon warehouse

Direct Freight can ship parcels of all sizes and shapes, items over 50kg will require a forklift or tail lift truck at delivery, Direct Freight does not ship to PO Boxes. Click the link below to learn more. An overview of the pros and cons of each carrier.

Express Post: For urgent orders select Express Post Priority, orders will be shipped the same day they are received before the 9am EST cut-off. Delivery is usually 2-3 days anywhere in Australia. To learn more about your shipping options click here.

Timbecon will always dispatch your order within 1-2 business days of receiving it. Once a delivery has been dispatched from our warehouse Timbecon has no control over the progress of the delivery. If your delivery appears to be stalled and the tracking not moving contact the shipping company directly to find out why. For more information on delivery timeframes please click here.

Timbecon will always dispatch your order within 1-2 business days of receiving it. Depending on the freight option you have selected and where the delivery address is situated, items generally take 2 to 5 days to be delivered Australia wide. Please note - during peak periods such as Christmas, and the ongoing impact of the Covid-19 pandemic, very occasionally orders may take up to 14 days to be delivered. For more information on delivery timeframes please click here.

If you change your mind and no longer wish to own any product that has been bought from Timbecon, the goods may be returned within 60 days from the date of purchase. You are responsible for the cost of return freight and please ensure you clearly mark your name and contact details. The item must not be used and be returned in its original packaging to receive a full refund of the value of the goods. Please ensure that it is packed so that it is not damaged in transit. To complete a Returns Form please click here.

For further information on how to return an item please click here.

Timbecon wants you to be satisfied with your purchases and accepts returns for refund for a select number of reasons. Returns for refund are subject to a range of eligibility criteria, for further information on situations when a customer may return an item for a refund please click here.

Timbecon offers a return for refund exchange policy. This means if you wish to exchange a product, you must first return your original purchase and receive a refund to then purchase the alternative product. The item must not be used and be returned in its original packaging to receive a full refund of the value of the goods. Please ensure that it is packed so that it is not damaged in transit. To complete a Returns Form please click here.

For further information on how to return an item please click here.

Timbecon does not pay return shipping if the item is a ‘change of mind’ or the customer wishes to return an item to purchase an alternative item. Timbecon may pay for return shipping in some specific situations where an error has been made or a warranty claim has been placed. To learn more about returns and shipping please click here.

If you have returned an item our Customer Service team will contact you once it is received. To ease this process, please complete a Returns Form. When you send your package, please include a copy of your invoice and clearly mark the package with your contact details. If you have returned an item and not had a response for more than 10 days after you have shipped your item, please email us at customer.service@timbecon.com.au

For orders that were dispatched from our Melbourne warehouse, returns should be sent to Timbecon, 594 - 598 Edgars Road, Epping VIC 3076. If your order was sent from our Perth store, returns should be sent to Timbecon, 31 Canvale Road, Canning Vale WA 6155. If you wish to return an item, please click here and complete a Returns Form.

All goods sold by Timbecon Pty Ltd will carry a minimum two-year warranty, regardless of the manufacturer’s warranty. Timbecon will cover any gap between the manufacturer’s warranty up to and including these two years. In addition, Timbecon offers a 5 Year warranty on all Sherwood products and a Life Time warranty on Torquata products, conditions apply. For more information on warranties please click here.

If you are near a Timbecon store, simply take the item back to the place of purchase with your receipt for assessment by one of our technical staff. If your warranty claim is deemed valid, the item will be replaced or repaired at Timbecon’s expense in line with the terms of the warranty. If you are unable to return the item yourself, please click here to complete a Warranty Claim Form. For further information please click here.

Timbecon offers a maintenance and repair service for its products. To make a maintenance or repair enquiry please e-mail customer.service@timbecon.com.au and our Customer Service team will contact you to discuss your situation.

Timbecon offers a technical advice service for its products. To enquire please e-mail customer.service@timbecon.com.au and our Customer Service team will contact you to discuss your situation. If our customer service team are unable to help with your technical advice, they will forward your e-mail to an in-house technician.

When purchasing from Timbecon, you are encouraged to open a Timbecon Customer Account. Any purchases you make either in-store or online will be automatically recorded in your customer account. These transaction records, your original invoice and Timbecon's promise are all you need as proof of purchase in the event of any future warranty claim.

Once your order has been completed it is not possible to change the order in any way including adding or removing items, changing the delivery address or to apply a discount code or voucher, or combining items to reduce the cost of shipping. Please ensure all the orders details are correct before you place your order. For further information please click here.

Although our loyalty program has been discontinued, long-term loyalty customers are still entitled to either a 5% or 10% discount on all items that are not already on sale. Loyalty customers can use their individual discount code when purchasing to apply their loyalty discount. The discount code is permanently attached to their Timbecon account when shopping in-store or over the phone, or may be applied when shopping online. Loyalty customers may only use this discount code for their own purchases. If you have any questions regarding your loyalty discount code, please email customer.service@timbecon.com.au

Timbecon offers Men's Sheds a standard trade discount on all purchases. To enable the discount, each Men's Shed must hold a Timbecon Trade Account, click here to apply for a Timbecon Trade account. Purchase orders from an approved Men's Shed must be presented to Timbecon via purchase order - signed by the Shed's purchasing officer and printed on the Shed's letterhead. This discount is not currently available for purchases online via the website. Individual members of Men's Sheds do not receive a discount. If you have any questions, please e-mail customer.service@timbecon.com.au

Timbecon offers registered Woodworking Clubs and Schools a standard trade discount on all purchases. To enable the discount, each Club must hold a Timbecon Trade Account, click here to apply for a Timbecon Trade account. Purchase orders from an approved club must be presented to Timbecon via purchase order signed by the Club's purchasing officer and printed on the Club's letterhead. This discount is not currently available for purchases online via the website. Individual members of Woodworking Clubs do not receive a discount. If you have any questions please email customer.service@timbecon.com.au

Timbecon offers trade discounts to professional woodworkers and tradespeople. To receive a trade discount, customers must apply for and have approved a Timbecon Trade Account. Click here to apply for a Trade Account.

Timbecon has many wholesale customers. If you wish to enquire about becoming a Timbecon wholesale customer, please send an e-mail to wholesale@timbecon.com.au and a wholesale representative will contact you.

The Timbecon website is currently set up to accept only one gift card or voucher code per transaction. If you wish to use more than one gift card or voucher to make a purchase, please email customer.service@timbecon.com.au and request assistance from our team.

Insurance is automatically included in all online orders and is an opt-out system meaning that if a customer doesn't want insurance, they must untick the insurance box during checkout. The Timbecon website is unable to tell the difference between an order being collected or dispatched via courier. If your order is CNC or pickup, you must untick the insurance box at checkout otherwise you will be charged insurance. If you missed opting out of insurance for your CNC / pick up please e-mail customer.service@timbecon.com.au. Our Customer Service will arrange a refund for the insurance amount.

When you have completed adding the products you wish to purchase to your cart, click the cart button on the website then proceed to checkout. Under the ‘Order Summary’ section, insert your code to redeem your Timbecon Gift Card or Voucher.

If you have forgotten your Timbecon online account password, or are having trouble logging in, please click here to reset your password. If you are unable to fix the issue on your own, please email customer.service@timbecon.com.au to have your password manually reset.

If you don't already have an eligible Buy Now, Pay Later account, you have several options that Timbecon can accept to complete your purchase. These options are Afterpay, Humm and Skye Interest Free. If approved by these providers, you can use these methods to complete a purchase with Timbecon. For further information e-mail customer.service@timbecon.com.au with any questions.

Timbecon has stores in Melbourne (Epping) Victoria and Perth (Canning Vale) Western Australia. To learn more about our stores please click here.

Timbecon stores are open 9.00am to 5.00pm Monday to Fridays, and Saturdays 8.30am till 1.00pm. Opening hours may be subject to change on public holidays, to learn more about our opening hours please click here.

Each product listing on the Timbecon website displays, depending on whether the item is in stock or not, an ‘Add to Cart’ or ‘Notify Me’ button. Each listing also displays a ‘Request More Info’ button. If the item is in stock then you may simply Add to Cart and purchase. If it is out of stock, click ‘Notify Me’ and complete the contact form and you will receive an e-mail when the item returns to stock. If you require an estimated arrival date or any other product information, click the ‘Request More Info’ button and complete the form, our team will try their best to answer your questions.

Timbecon does not hold items for customers. If you wish to secure an item, it must be purchased or pre-ordered. To learn more about our Pre-Orders please click here.

Items taken off the website are usually discontinued and will not be restocked in the future. If you cannot find an item and it appears to be taken off the website it is probably no longer available for sale.

Generally, all the information available regarding an item is listed on our website or presented on our YouTube channel. If you require more information on a particular item either visit one of our showrooms and speak to our team, or visit the website and navigate to the individual product page. Each product page features a ‘Request More Info’ button, click the button, fill out the form and our Customer Service team will do their best to answer all your questions.

Timbecon encourages all customers to order via our website as this is the most secure and efficient way to purchase from our business. If you are unable to access the website, please call 1300 880 996 to place your order.

A stock-keeping unit (SKU) is each item’s individual identity within our Ecommerce system. The SKU number is listed on every product page on our website, just below the name of the item. Knowing and quoting the SKU for each item of interest is an accurate and efficient approach when communicating with our customer service team.

Timbecon’s website offers thousands of products so multiple results are possible when searching. To refine your search try these strategies: click in the main menu search bar on the website, type in the SKU number if you know it, or the name of the item and a number of related items will present in the drop-down search bar that appears. Alternatively, select from the homepage ‘Shop by Category’ and use the subcategories to refine your search. If you know the item by brand name, try clicking ‘Shop by Brands’, also located in the main menu of the home page.

Timbecon offers a Click N Collect (CNC) service at both our Melbourne and Perth stores. Customers may order online or over the phone. Please allow one hour for processing before you come to pick up your order.

Click N Collect orders take one hour to be processed and picked - your order will be ready for collection one hour after you place the order.

Melbourne Store

Smaller CNC orders (Products that will fit in a carry bag or are easily carried by hand) can be picked up over the counter in the Melbourne Showroom. Larger items and machinery may be picked up directly from our warehouse roller door located on the left side of the building.

Perth Store

Please go to the Perth Store counter when you arrive at the store to collect your order.

Click N Collect is open to other areas outside of Melbourne. This allows customers to place an order and arrange transport through a carrier of their own choice. It also provides a pickup option to customers wanting to travel and pick up their orders themselves.

Timbecon runs regular sales throughout the year. Each sale has specific Terms and Conditions in particular the start and end dates of each particular sale. Once a sale concludes, the price of any one product returns to its regular pricing. Timbecon will only honour sales pricing during the specified timeframe of the sale.

Products on sale often run out of stock during the sale. Timbecon will allow customers to purchase some items on sale that have run out of stock provided the item is paid for in full during the specified timeframe of the sale. Customers may not purchase items on sale that are out of stock if that particular item is being discontinued or upgraded.

Timbecon runs regular monthly sales, to see our current click the ‘Sale’ tab in the top menu of the website. Join Timbecon's e-mail mailing list and stay up to date with upcoming promotions, sales, special events and product news.

Subscribe to Timbecon's e-mail mailing list and stay up to date with upcoming promotions, special events and product news, to subscribe please click here.

If you bought a product that is now on sale at a cheaper price, Timbecon will issue you a voucher for the difference in price if the original purchase was within 48 hours of the sale price being advertised.

Timbecon runs regular sales throughout the year and each sale has specific Terms and Conditions. When a sale is advertised, the Terms and Conditions for that sale are included in the promotional materials. If you have any further questions e-mail customer.service@timbecon.com.au

Items on sale may not have additional discounts applied under any circumstances, this policy applies to all customers including Loyalty Customers.

Timbecon will always dispatch your order with 1-2 business days of receiving it and depending on the freight option you have selected and where the delivery address is situated, items generally take 2 to 5 days to be delivered Australia wide. During peak periods such as Christmas and clearance sales, dispatch times may be extended up to 4 days due to the sheer number of orders. If you need your order sooner consider using StarTrack Priority where all orders placed before 2.00pm on weekdays will be dispatched the same day. For further information on delivery times please click here.

Pre-orders are situations where a customer can buy an item that is not currently in stock but will be in stock shortly. Pre-orders are usually placed on difficult to source and popular products ensuring customers do not miss out when they arrive.

Pre-Ordering is ‘first in, best dressed’. The queue will be determined by which customer orders first, and the first Pre-Orders in the queue will also be the first dispatched. Pre-Ordered items should be ordered separately to other items unless you are happy to have them shipped together when your pre-order arrives.

You can save on shipping costs by ordering an item that is in stock and another that is available for Pre-Order, however, they must be dispatched together when the pre-order item arrives. Pre-Orders must be paid in full at the time of ordering. This includes any shipping costs.

If an ETA is not already shown on a product page, Timbecon's Customer Service team can estimate the arrival date and dispatch date of your pre-order at the time of purchasing. International shipping is unpredictable so any estimated arrival/dispatch date is subject to unexpected delays, these delays are beyond the control of Timbecon.

Timbecon uses an automated e-mail system to update customers on any delays in Pre-Orders. International shipping is unpredictable so any estimated arrival/dispatch dates are subject to unexpected delays. International shipping delays are beyond Timbecon's control.

When an order is dispatched from the Timbecon warehouse the customer will receive an automatically generated e-mail that includes your invoice and the tracking details of your shipment. Dispatched Pre-Orders are managed in the same way.

Not all items that Timbecon stocks are available for Pre-Order. Generally, if an Out of Stock item on the website does not offer the Pre-Order option, then that product is not available for Pre-Order. Depending on the ETA for a particular product, Timbecon may be able to place a Pre-Order for you over the phone. For further information e-mail customer.service@timbecon.com.au