International Shipping via Australia Post
Timbecon uses Australia Post's International Express shipping system. This system integrates globally with local post delivery options such as New Zealand Post. All packages are trackable and when you provide your email address and mobile number to us, we will load these into the eParcel system so you will receive regular updates on the status of your delivery as it is being shipped to you.
You can choose to have your delivery sent to PO Boxes and Parcel Lockers.
The maximum package length that can be sent internationally through Australia Post is 105cm and the maximum weight is 22kg.
Dispatch Timing
We will always aim to dispatch your order with 1-2 business days of receiving it. If we are unable to do this, we will contact you as soon as we know that we are unable to meet this commitment and advise of any delay. You can generally expect a turnaround time of less than 24 hours (excluding weekends) for order dispatch.
Insurance - Covering Loss/Damage In Transit
All freight companies used by Timbecon are general carriers and therefore do not cover damage or loss of goods in transit. Timbecon offers a simple insurance option, that is calculated at 2.5% of the value of goods, your order will be insured against loss and/or damage.
Insurance on the website is an Opt-Out option for orders up to $500 in value. In other words, it is automatically included. The only way it cannot be included is if you specifically untick the Insurance checkbox. This is your tacit agreement that you choose not to insure the goods and are taking risk with any issues that arise during the shipment of your order once it leaves Timbecon.
For all orders over $500 in value insurance is a mandatory charge. While the likelihood of any problem arising is low, it has been found that when things go wrong when a customer chooses not to insure the goods that the risk far outweighs the benefit. For that reason all orders over $500 in value will be insured automatically and the cost is 2.5% of the value of goods. This is shown at the checkout.
We will always charge insurance for phone orders and will confirm this with you at the time of order. If this is then declined, your order and invoice will state INSURANCE DECLINED. We email your invoice at the time of dispatch. Please check your invoice because if we have not charged insurance, we can charge this to you after the goods are dispatched and prior to any customer service issues that may arise with your order. You will then be covered.
If you do not accept the insurance charge, you will do so at your own risk and any damage and/or loss is your responsibility. In all cases, we HIGHLY recommend the optional protection of insurance.
Freight & Delivery
All prices advertised exclude freight delivery costs. Before you commit to any order from Timbecon we will show the full price including freight (and optional insurance). Confirming any order means that you accept the freight cost as shown. If you decide quickly after ordering that you wish to cancel the order, please contact us immediately and if we haven’t dispatched the order, we will refund the full value of the order.