What Our Customers Say About Us...
It cuts beautifully!
Good morning Frank,
In my last email I said that if you didn't hear from me by last Friday it would be all good news and it is, however having got everything up and running I cannot resist another email to tell you how delighted I am with the Sherwood bandsaw. It cuts beautifully with no blade drift and many handy features compared to others.
The saw arrived this morning about 8am! That's about 18 hours after I ordered it. And I live 400km from Canning Vale. Brilliant service. Thank you!
I just want to throw out a BIG thanks to all staff for being on the ball with EVERYTHING. It is real pleasure shopping with you.
Have a wonderful happy Xmas, put your feet up and relax, you have earned it and then some.
I will see you all in the New Year.
I would like to thank you very much for your prompt attention to my order. I received my Easy Wood rougher today - that's 1 day after I phoned up my order, AND I am in Tasmania. Brilliant!
A very positive shopping experience.
I just wanted to drop you a line to let you know of a very favourable shopping experience I recently had with your company. My 90 year old father is a keen woodworker and is a member of East Geelong Men's Shed. For my father's 90th birthday I gave him a Timbecon gift voucher which he was delighted to receive.
On his behalf, after viewing your catalogue, I placed a telephone order with your company. The day of the order I received a telephone call from Frank Cerra of your company to confirm the delivery address. My father's order was promptly processed and arrived very soon after ordering which was a very pleasant surprise. Unfortunately two of the goods in the order had been damaged in transit but after contacting Frank to advise him of what had happened, very speedily and without dispute, Frank posted the two replacement items and also forwarded my father a prepaid Express Post envelope for the return to your company of the damaged goods.
Needless to say both my father and I were very impressed with this excellent customer service and would have no hesitation in recommending your company to other woodworkers. My father is thrilled with his purchases and is happily utilising the products in his garage workshop. Our thanks goes to Frank for a very positive shopping experience.
Wow! That is all I can say about the service. I ordered some gear on the Monday and I got it Wednesday morning (today) and it had to come from Melbourne to me in Far East Gippsland some 500kms away. It was my first time to buy any equipment and it will not be the last.Thank you for excellent service and prompt delivery. Finally a store that cares for its customers! Well done! Cheers until next time
Good morning Patricia,
Thank you. It is refreshing to now have an East coast supplier who genuinely provides customer service. After 20+ years dealing with a major competitor I now can place orders with you guys confident that the after sales service is prompt and memorable for all the 'right' reasons 😊.
Dear Staff at Timbecon
I am writing to thank you for the fantastic service you have given me.The professionalism and promptness has to be commended.It is my first time but I can guarantee it won't be the last.I will highly recommend you to all.Many regards and thanks again.
Hi Timbecon Team
I just again wanted to express my appreciation and recognition for excellence.I've just added it up and over the past year I've ordered a total of 142 items from you and you haven'tstuffed up once...
My order arrived this morning. I am very pleased with your prompt, efficient service and will recommend your business to my acquaintances and colleagues.
Great news ....I ordered this chisel last Saturday and it has just arrived in Darwin today -Tuesday...Not bad service. Well done! I will be shopping with you again.
Regards Nigel Santer,
Dear Team at Timbecon,
Thanks for your excellent customer service and prompt delivery.
I will definitely be purchasing from Timbecon again.
Dear Timbecon Team,
Items arrived today - 3 days after order! Thank you for the prompt service (and the catalogue)