Timbecon was originally started as a retail shop in May 1989 as there was a demand for specialist woodworking tools and supplies in Perth that were not being satisfied. Since its humble beginnings in 1989, Timbecon has grown from being just an independent retailer to becoming one of Australia’s leading woodworking tools suppliers. This has been done by listening to our customers along the way; as we see our customers, together with our staff, as our most important asset.
Since the early days we found there was a need for information on woodworking as well as just the tools themselves. We have dedicated ourselves to providing not only education to our customers on products, but also more importantly techniques so they can get the most out of their tools. We started running Saturday morning demonstrations in the early nineties (before it became a fashionable marketing tool) to enable woodworkers to get together and learn more about woodworking and socialise with other like-minded people.
Major milestones have occurred for Timbecon in the past six years. We released our first mail order catalogue in 2000, as well as our first website. We were the first specialist woodworking company in Australia to have a fully operational shopping website that contained our full product range. Now that we have redesigned our site, we believe we are on the cutting edge of technology offering the best web-based shopping experience possible. There are a number of advantages with maintaining a website.
Firstly, that you are not limited to the amount of information you are able to load on to the website. We do bear in mind that people may not want to read screen after screen of information on a particular product, but we do believe that it is important to supply as much information as possible in a concise and logical manner, so that you can make an informed purchasing decision. The second is that we can continually update our website to reflect changing product ranges. An example of this is with books. In our printed catalogue we only feature approximately 60 books, some of which are now no longer available – due to circumstances out of our control, however our online range consists of hundreds of books that are currently available.
Wordworking Techniques Newsletter
We also started a newsletter containing information on products and services we provide as well as including information on woodworking techniques and projects. The first Chatterbox was released in 2004 and we have had a lot of feedback on this newsletter – all positive too! We are keeping the Chatterbox in its current format for the next year but we have plans on expanding it, so be on the look out for the new format. If you are an online member, you can view/download any issue of the Chatterbox released via PDF format. This is available to members only – so it might be a bit of an incentive to join up.
Working WIth Wood Shows
Since 2000 we have also been concentrating on taking this philosophy to customers in other parts of Australia through the Australia-wide Working With Wood Shows. At these shows you can see a cross-section of all our products featured in our printed and online catalogues as well as demonstrations on dovetail jigs, router bits and various other specialty woodworking tools.
Expert Wood Workers Staff and Education
All of our service staff have come from backgrounds in various woodworking fields so that we are able to offer sound advice on woodworking topics. We currently employ staff from backgrounds in modern and traditional cabinet making, carving, wood machining and woodworking education as well as many other fields. If you are nearby, pop in to the shop to have a chat about anything you may need help with, and if online, please contact us and we will respond to you as soon as we possibly can. We aim to respond to emails as quickly as we can, but please allow for things such as weekends and public holidays - we enjoy our free time as much as you! If you require something urgently, then please call our sales team directly on 08 9356 1653 during WST business hours.
We use an extensive network of the most innovative freight companies such as Australia Post, Australian Air Express and Startrack Express so that we can offer the best value-for-money freight prices anywhere around Australia. If you would like more information on shipping companies or our terms & conditions, please refer to the pages under the heading of "How To Order".
Best Practice e-commerce
Our philosophy of reliability and transparency means that our e-commerce business adheres to the Commonwealth Governments Department of the Treasury, Consumer Affairs Division's best practice e-commerce model. We recommend you check the Consumers Online website and read their ten-point checklist. We pride ourselves on being a business of integrity and always strive to be the best that we can be.
Timbecon PTY LTD
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Phone Sales: 1300 880 996 - 7.00am - 5.30pm (WST)