How We're Managing Coronavirus at Timbecon

Shipping Update 12th September 2020 

We are pleased to confirm that, despite current Stage 4 Restrictions in Melbourne and increased order volumes, we have returned to our normal dispatch times - so please allow 1-2 business days for dispatch via Standard or Express Shipping, and you can select Startrack Priority for same business day dispatch if you order prior to 2pm. 

If you are local to our Melbourne store and you meet the current government restrictions for work or travel then you can take advantage of our Contactless Click N Collect service.

Latest News

In line with current stage 4 restrictions implemented by the Victorian Government - we can confirm the following conditions of operations at Timbecon - 

  • The Perth store remains open and trading as per normal - you are welcome to visit the store, browse and talk with staff.
  • All online/phone orders placed will be shipped normally. We are working hard to meet our agreed 
  • The Melbourne store has moved solely to a Contactless Click N Collect model as of Tuesday 4th August.
  • We are available to talk during business hours on the phone (1300 880 996), Live Chat on the website and via email as normal. 

Melbourne Store Changes

The Melbourne Store is currently not be accessible to the general public. If you meet the current government restrictions for work and travel and can still collect your order from the Melbourne store, you can place your order as a phone order or on the website via Click N Collect. You are not be able to place the order in-store, it must be placed either online or via phone order (1300 880 996).

The government has mandated that it must be Contactless Click N Collect. So when you come to collect your order, please go to the warehouse roller door at the side of the building and ring the doorbell. You need to show us a copy of your order confirmation and/or invoice (either printed or on your smart phone). If it is a small package, this will be left for you to collect. If it is a large item, you must return and stay in your vehicle and pull into the loading bay. We will load your item(s) in your vehicle.

If any item ordered is over 50kg we will load your vehicle by forklift. You must come in an appropriate vehicle where this can occur - a ute, van or vehicle with a trailer. We cannot load heavy items into sedans, SUV's or passenger wagon vehicles where we cannot get full forklift access. If you are unsure, please call us prior to arriving to discuss for clarification (1300 880 996). 

Normal Perth Store Trading 

The Perth store is unaffected by the new Victorian restrictions and continues to operate as per normal.  

  • We ask all customers to use provided hand sanitiser upon entering the store
  • We have reduced the number of operating cash registers on the counter to two to comply with social distancing
  • We will practice social distancing whilst serving you in-store
  • We urge customers to use electronic payments instead of cash in-store
  • If you are unsure or need more information about Coronavirus please visit health.gov.au.

Looking After Our Staff

We are working at 100% now and have contingency plans in place if a number of our staff are unable to attend work. Despite new Stage Four Restrictions in Victoria, we can continue to operate in a modified way where we will still provide excellent customer service.

We have wellness management plans in place for at-risk staff (such as those who have family members who work in frontline health services) and have committed to financially support all casual and part-time and full-time employees in the event of an inability to attend work or a partial or complete business shutdown. 

Store Pick-up & Click N Collect

From 5:00pm Tuesday 4th August the Melbourne Store will not be accessible to the general public. After this time, if you meet the current government restrictions for work and travel and can still collect your order from the Melbourne store, you can place your order as a phone order or on the website via Click N Collect. You will not be able to place the order in-store, it must be placed either online or via phone order (1300 880 996). Our customer service staff will continue to be available via phone, Live Chat or email. 

The government has mandated that it must be Contactless Click N Collect. So when you come to collect your order, please go to the warehouse roller door at the side of the building and ring the doorbell. You need to show us a copy of your order confirmation and/or invoice (either printed or on your smart phone). If it is a small package, this will be left for you to collect. If it is a large item, you must return and stay in your vehicle and pull into the loading bay. We will load your item(s) in your vehicle.

If any item ordered is over 50kg we will load your vehicle by forklift. You must come in an appropriate vehicle where this can occur - a ute, van or vehicle with a trailer. We cannot load heavy items into sedans, SUV's or passenger wagon vehicles where we cannot get full forklift access. If you are unsure, please call us prior to arriving to discuss for clarification (1300 880 996). 

At this time the Click N Collect option is not available at our Perth store.

If you wish to place an order for pick-up next day or at some other time in the future please select the Store Pick-Up option and specify the date and time that you would like to collect your order in the Order Comments field.

Reduced Freight Costs

Because of the current situation we have reduced some freight costs. The particulars of this offer are - 

  • All freight costs to metro and most regional areas have been reduced by up to 50% for orders weighing up to 99kg.
  • Startrack Priority service is still available at normal pricing.

We are currently working on a new offer(s) to Victorian customers to mitigate the current Stage Four Restrictions. 

Latest Information From our Carriers

We have been advised on some changes to how deliveries will take place by all of our carriers. The good news is that freight companies are operating at full capacity. For more information please see below - 

Australia Post & Startrack Express

Please refer to Australia Post's excellent website where they are keeping all of Australia up-to-date. Any changes to Australia Post's delivery system will be mirrored by Startrack Express.

Toll Group

Please refer to Toll's website where they are keeping all their customers up-to-date on how they are managing Coronavirus.

Update to Trading Hours

For more information on Trading Hours - please visit our Stores page.

Keep Calm, Get Woodworking

If you have any queries about the above info please feel free to contact us

While this may be a pretty unsettling time, woodworking is a great way to relax and keep mentally and physically active. 

We hope that you stay safe and well during this period. We are looking forward to helping you with your woodworking needs.

If you need to get in touch with me for any reason please email me.

Thank You.

Hague Haswell.