How We're Managing Coronavirus at Timbecon
Melbourne Store Update – October 26 2021
Saturday October 30
The Victorian Government announcement on the weekend has confirmed that Melbourne is moving to the next step on the roadmap to reopening. That means as of 8:30am on Saturday October 30, the Melbourne store will finally be flinging its doors open once again.
Over lockdown we have accumulated a number of Sherwood ex-display and demonstration machines. Head in store this Saturday and look out for more details to come in Friday's bulletin.
We ask everyone attending the Melbourne store to follow all COVID protocols including checking in via the QR code with proof of VAX, mandatory mask wearing, hand sanitising, social distancing...
The government guidelines are very clear and entry to the showroom is strictly for people with proof of double vaccination only.
For the latest information on government advice please visit https://www.coronavirus.vic.gov.au/coronavirus-covid-19-victoria
Tuesday November 2
It's Melbourne Cup Day and that means that we are all taking the day off here in Melbourne. The showroom will be closed, and we won't be available on the phone or online chat for the day. Orders will be dispatched as normal on Monday November 1 and will resume again on Wednesday November 3. Feel free to email us and we’ll get back to you when we reopen on Wednesday.
Order Processing Times
Timbecon continues to maintain processing times for orders of 1-2 business days to prepare orders. If you require your order more urgently please select the Startrack Priority option - if you do so and place your order prior to 1pm your order will leave the same business day.
Regular Parcel Post operations have recommenced as of Wednesday 6th October. As a result this option is now able to be selected again again as a delivery option on the website. Please refer below for more information.
- Express Post is available and operational via Australia Post - please select this as an option where appropriate. The time taken to process the order for dispatch remains the same as Parcel Post, however it will take less time in transit to arrive to you once dispatched. If you need an order urgently dispatched please select Startrack Priority.
- Where appropriate it may be preferable for larger orders to select the Large Parcel & Road Freight option. This is serviced by Toll IPEC and delivery to PO Boxes is not allowed.
For more information on this and all other service updates from Australia Post please refer to their website for more information.
Startrack Priority remains operational at all times with no delays to processing times at Timbecon or delivery windows to customers.
Toll IPEC (Large Parcel & Road Freight)
Due to COVID-related issues at Toll's main Melbourne deport in Tullamarine a number of Toll staff have been placed in quarantine to ensure the safety of the broader team and customers.
As a result, there maybe some delays with freight leaving Melbourne for other states. This has occurred before with minimal impact to Timbecon customers and service is expected to return to "normal" this week.
What is "normal" now?
We can all agree normal is a tough thing to explain at the moment so please try to have to some patience with both freight companies as well as our customer service staff. For instance the new QLD Government mandate of all truck drivers have single and double vaccines may cause delays, not just for orders from Timbecon but all freight going in to Queensland. Where it previously only took a few days for an order to arrive it may take a week or so, so please keep this in mind when ordering. We are doing the best we can this end with dispatching orders on time.
If you need more specific information please email us or call 1300 880 996 - we're always happy to help!
Thank you for your understanding.