How We're Managing Coronavirus at Timbecon

Timbecon Coronavirus Update – April 29 2021

Melbourne Store

In line with changing government advice and in the interests of protecting our staff, customers and business operations - the following conditions apply for entry to the Timbecon Melbourne store:

  • Face masks are no longer required but remain optional when entering the store
  • Face-to-face contact time with any single staff member should be limited to 30 minutes, you are welcome to browse in-store as long as you want

For the latest information on government advice please visit https://www.coronavirus.vic.gov.au/coronavirus-covid-19-victoria

Perth Store

Due to recent WA Government changes on Covid-19, in the interests of protecting our staff, customers and business operations - the following conditions apply for entry to the Perth store:

  • Face masks are no longer required but remain optional when entering the store and are recommended where physical distancing is not possible
  • Face-to-face contact time with any single staff member should be limited to 30 minutes, you are welcome to browse in-store as long as you want

We ask that you follow the above advice, and any failure to comply, you will be politely asked to leave. Even if you do not agree with the above advice or mandates for whatever reason, Timbecon shops are not the forums to address your opinions and unfortunately, we will not able to help you with this or your woodworking needs.

We’re people too and we try our best.

And regardless of which store you are shopping in, most importantly please Don’t Be A Dick. If you are, for this reason, or any other, you are welcome to shop elsewhere. We have alternative recommendations!

 

Order Processing Times

Timbecon continues to maintain processing times for orders of 1-2 business days to prepare orders. If you require your order more urgently please select the Startrack Priority option - if you do so and place your order prior to 1pm your order will leave the same business day.

Australia Post

Regular Parcel Post operations - Please refer below for more information. 

  • Express Post is available and operational via Australia Post - please select this as an option where appropriate. The time taken to process the order for dispatch remains the same as Parcel Post, however it will take less time in transit to arrive to you once dispatched. If you need an order urgently dispatched please select Startrack Priority.
  • Where appropriate it may be preferable for larger orders to select the Large Parcel & Road Freight option. This is serviced by Toll IPEC and delivery to PO Boxes is not allowed.

For more information on this and all other service updates from Australia Post please refer to their website for more information.

Startrack Priority

Startrack Priority remains operational at all times with no delays to processing times at Timbecon or delivery windows to customers.

Toll IPEC (Large Parcel & Road Freight)

Due to COVID-related issues at Toll's main Melbourne deport in Tullamarine a number of Toll staff have been placed in quarantine to ensure the safety of the broader team and customers. 

As a result, there maybe some delays with freight leaving Melbourne for other states. This has occurred before with minimal impact to Timbecon customers and service is expected to return to "normal" this week. 

What is "normal" now?

We can all agree normal is a tough thing to explain at the moment so please try to have to some patience with both freight companies as well as our customer service staff. For instance the new QLD Government mandate of all truck drivers have single and double vaccines may cause delays, not just for orders from Timbecon but all freight going in to Queensland. Where it previously only took a few days for an order to arrive it may take a week or so, so please keep this in mind when ordering. We are doing the best we can this end with dispatching orders on time. 

If you need more specific information please email us or call 1300 880 996 - we're always happy to help!

Thank you for your understanding.