How We're Managing Coronavirus at Timbecon
Melbourne Store Update – 16th July 2021
Melbourne store open to Click N Collect customers only!
Please note that the Melbourne showroom is again closed to customer traffic as per the recent lockdown advice from the Victorian Government. Our customer service and dispatch teams are still working away under a COVID Safe plan dispatching your orders placed online and over the phone. If you meet the travel restrictions set out in the latest advice, Click N Collect is available. Please proceed to the Click N Collect Collection Point when colelcting your order.
For the latest information on government advice please visit https://www.coronavirus.vic.gov.au/coronavirus-covid-19-victoria
New Melbourne Store Format
In a nutshell this is how we will be operating in the Melbourne store going forward. For a more detailed explanation please read below the bullet points.
- One-Hour Click N Collect is still alive and well
- All Sherwood machinery is on display and looking good!
- All other products are available upon request at our new trade counter
- A new demonstration area is operational and will continue to be added to in coming weeks/months as we finetune the shop layout
- You will need to follow all normal Covid protocols in-store as set out by the Victorian Government
As a business we have never stood still, we are always evolving and changing. We started work on a new Melbourne store layout during lockdown last year that is quite different from the old one. The full range of Sherwood machinery, including all the new models we launched in 2020, is on display. We recommend coming in to check them out!
But the old aisles to browse have gone, replaced with a new trade counter, a new demonstration area and updated displays of items such as router bits, saw blades, woodturning tools and more! The fit-out of the demonstration area offers a unique shopping experience where you won’t see the products hanging in packets on the shelf, they’ll be out, assembled and ready for demonstration.
We continue to offer the One-Hour Click N Collect that has proven so popular so if you know what you need and want to come in and grab something quickly we recommend this option. If you do come in-store without placing an order, you can order at the counter and will get the products in your hands and on your way ASAP. In the mean time you can browse the range out on display and have a play.
Why are we making these changes?
Why can't we keep the old format you ask? Looking forward to coming years - there is a general shift in retail trends away from just stacking products on a shelf in packets - its more about an experience and personalized service where you get better advice and to touch and play with items out of their packaging.
If you know what you want, we can have it ready for you to pick up and be on your way via One Hour Click N Collect. But for more complex items that need further explanation and demonstration, we have this setup for you to see what you really need to get the job done.
We know that some of our customers won't be 100% happy with the new way of doing things but then we also know that there will be others that really like it. It is probably going to take some getting used to and we'll be watching closely and making tweaks where necessary to make it work as well as we can.
If you don't think you like the idea of coming in and telling us what you want, then waiting for us to collect your items from the warehouse, then we highly recommend using the Click N Collect option. You'll be in and out within minutes and save on the freight.
If you do like the idea of checking out more of our range in your hands with great advice on what will help you get the job done then you're going to love it. And what we're working on now is just the beginning - over the course of the next few months we'll continue to bring in a lot of great things to the retail space that will change it from being a regular old store to a place where you'll want to come and spend more time.
Stay tuned for more!