Good news! If you're from one of many countries that we get regular enquiries from, we are pleased to announce that we have now setup the website so you can place an order on many of the 5,000+ products listed on our website. Get your freight costs confirmed, pay securely via either credit card or PayPal in the Checkout process and place your order as simply and easily as if you lived here in Australia.
Which Countries Can Timbecon Ship To Now?
We can ship to any address in the list of countries below -
- New Zealand
- Papua New Guinea
- New Caledonia
- Solomon Islands
How Much Does It Cost?
It depends on which country and the weight of the order. The prices below are guidelines only and are subject to change.
Once you have added items to your cart, simply go to through the Checkout Process and when you get to the third step to enter your Ship To Address, it will show you the freight cost once the country is selected from the dropdown list. This is all done before you need to enter any payment details and before the order is confirmed.
For instance New Zealand has the following freight charges -
- $17.00 flat rate up to 2kg
- Approximately $4 per kg thereafter
While Malaysia has the following rates -
- $18.00 up to 500g
- $38.00 up to 3kg
- Approximately $12 per kg thereafter
And rates to USA & Canada are -
- $33.00 flat rate up to 2kg
- Approximately $8 per kg thereafter
While we have a freight calculator in the Shopping Cart screen, this is for domestic Australian customers only which is calculated based on the Australian postcode of residence.
How Is It Sent?
We are using our national Australia Post Express International Courier service. This generally takes 2-4 business days to be delivered once dispatched from us. PLEASE NOTE delivery times of 2 to 4 business days are between metropolitan areas of major cities, excludes time in customs if applicable and may be subject to delay due to causes outside of Timbecon's and Australia Post's control.
It is also important to note that we only offer shipping for orders that weigh up to 20kg and can only be sent by this air service. If you require an order that is heavier than this and can be split up into multiple orders we recommend that you do this to keep it below the individual order weight limit. We cannot offer international shipping on any product that contains a motor (machinery or power tools).
Please note that while we normally dispatch orders the same day received for local Australian orders, we require an allowance of one extra business day to ship international orders due to the extra paperwork requirements. We cannot guarantee arrival dates for orders dispatched once sent so please allow enough time in case anything goes wrong.
All international orders are shipped from our Melbourne store as this is more cost-effective for your freight rates. If you would like to contact the Melbourne store you can email us directly.
Please note that because of the cost and complexity - we will not be able to backorder and ship any products at a later date. If we are out of stock of anything we will contact you to advise the due date of any missing items and you can confirm you are happy to wait or if you would like to cancel those items and accept a partial refund for the value of the missing items. Our fill rates are normally 95-98% for our orders so this is generally not a common occurrence.
How Do You Pay For Your Order?
We can only accept payment via Visa or Mastercard through our website's payment gateway or through our Paypal account. This is all setup through our website and we cannot accept emailed or phoned credit card payments from international customers due to the high level of fraudulent enquiries that we receive from overseas. Your payment details ordering through the website are 100% secure, far more than ordering any other way.
We can also accept wire transfer payments - to do this, select the Direct Deposit option on the website and we will contact you once we have processed the order with payment details. We will only ship international orders once payment has been received into our account for wire transfers so please allow extra time for this when placing an order using this payment method.
What If I'm From Another Country You Don't Ship To?
At this stage we are limiting shipment to the above twelve countries listed. As we become better at dispatching international orders we will add more countries to the available list. If you would like to purchase something from us and you are from another country, please email us and we will see what we can do to help you or add your country on to the available list of countries we ship to.